FREQUENTLY ASKED QUESTIONS
For the safety of our members and to ensure a high level of customer service, MYGYM is staffed at all times.
All MYGYM memberships allow members unlimited access to all facilities including over 55 group fitness and functional training classes at NO additional cost.
To ensure an optimal training environment ALL group exercises classes require a booking prior to the class. Bookings open 30 minutes prior to the class start time and can only be made in person at reception.
Only the best! Our Creche allows parents to train with ease without having to worry about their kids being in an unsafe environment. Bookings can be made in advance for up to 1.5 hours Monday – Saturday. It’s time for you to enjoy your training sessions!
MYGYM direct debit and 12 month upfront memberships allow for up to 2 months of time freeze. This means you can take time off the gym without paying for it. Some conditions may apply depending on your specific circumstances; speak to our reception staff for any further details.
For safety reasons, the minimum age to join MYGYM is 15 years of age. Children between 13 and 15 years of age may join with a parent, however must be accompanied by the parent at all times whilst training.
Absolutely! We treat Fitness Passport members just like we do our own and provide unlimited access to all facilities including all group exercise classes.